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ICSE. Store

Shipping & Returns

📦 Shipping Policy for Printed Books

At www.icse.store, we offer free shipping on all printed books across India.
We currently do not ship internationally.

Domestic Shipping Details:

Service: Standard Shipping
Cost: Free
Order Cut-off Time: 2 PM IST (Monday to Saturday)
Handling Time: 1–2 business days
Transit Time: 4–5 business days (within India)
Expected Delivery: 5–7 business days from the time of order. Tracking information will be provided.

Note: Orders placed after 2 PM IST or on Sundays/public holidays will be processed on the next business day.

💻 Delivery Policy for Digital Products

All digital study materials at www.icse.store are delivered instantly via email or direct download after successful payment.

Digital Delivery Details:

Delivery Method: Digital Download (PDF/E-Book)
Delivery Timeline: Instant access after successful payment
(In rare cases, within 24 hours)
Additional Info: A confirmation email with download link(s) will be sent to your registered email ID.
No physical shipping is required.

Need Help?
If you haven’t received your digital material within 24 hours, please contact us at hello@icse.store with your Order ID.

Return & Exchange Policy

📚 Digital Products (eBooks, Notes, PDFs)

All digital products are non-returnable and non-refundable once they have been downloaded or accessed.

However, we do allow the following exceptions:

  • ✅ Damaged or incomplete files: We will replace the file at no extra cost.

  • ✅ Duplicate purchase: If you accidentally buy the same product twice, we will offer an exchange or store credit upon request.

  • ✅ Failed downloads or payment issues: Contact us within 48 hours, and we’ll assist promptly.

❌ Refunds are not applicable once the digital file has been successfully delivered and accessed.

📦 Physical Products (Printed Books, Study Materials)

We offer a 15-day return policy on all physical products.

You may request a return or exchange if:

  • The item is damaged, misprinted, or incorrect.

  • You are not satisfied with the product and it is unused and in original condition.

Conditions:

  • Requests must be made within 15 days of delivery.

  • Return shipping may be required unless the item is damaged or incorrect.

  • Refunds will be issued to the original payment method once the returned product is received and inspected.

  • Items returned in damaged or used condition will not be eligible for a refund.

📩 Need Help?

For any return, exchange, or support inquiries, contact us at:
📧 hello@icse.store
or use the contact form on our website.

Shipping Policy

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